Refund, Return, and Shipping Policy

We accept returns within 14 days of delivery.

To be eligible:

• Items must be unused and in original condition

• Packaging must be intact

• Specimens, natural materials, and mystery items are non‑returnable due to their unique nature

To initiate a return, contact us at heathermaurer@thenaturalistdesk.com.

Refunds

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to the original payment method.

Shipping costs are non‑refundable.

Exchanges

We do not offer direct exchanges, but you may return an item and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days with photos, and we will make it right.

Shipping Policy

Last updated: February 14, 2026

Processing Time

Orders typically ship within 3–5 business days. Handmade items may require additional time.

Shipping Methods

We ship via USPS, UPS, or other carriers depending on destination and item type.

Estimated Delivery

Delivery times vary by location and carrier. Once shipped, tracking information will be provided.

Lost or Delayed Packages

We are not responsible for delays caused by carriers. If a package is lost, contact us and we will assist in filing a claim.

International Shipping

If offered, international customers are responsible for customs fees, duties, or taxes.